on 05-09-2022 19:01. Upon receiving the Hub 4 I followed the setup guide, however, the flashing white light is followed by a solid red light. Since Friday morning I have been having intermittent issues with my internet/hub 4. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. I can't reboot the router, I can't reset the router. I’m not having any issues I was just wondering why the light is now flashing red (it’s the RX light that’s flashing red in the picture). No devices are working after waiting a good 20 minutes. I am being asked to "move device closer to the router" despite living in a 1 bedroom house. Flashing white light: When the Hub is booting up, it displays a flashing white light. If its the former you need a technician visit, as either the hub is receiving no signal, or insufficient signal from the network. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. Verizon router, flashing white light turns greenon 01-12-2022 23:05. Get a clearer signal Interference can weaken your Hub’s powers, so it’s best to position it away from other electricalDisconnect all unneeded ethernet cables from the rear of the Hub. on 31-12-2022 12:53. New Hub5 with incorrect wifi password on set up QuickStart, set up and connections. The Significance of White Light on Virgin Media Hub. DO NOT reboot the hub but allow it 8 to 10 minutes to boot up and settle down. Broadband. The Passphrases of the SSIDs must match. All of a sudden my connection was lost so i check up on the box and its a white solid light. the green bar is not flashing and it just. I can't even game without bad lag. White light on. You will see a solid white light ring if you have a Hub 4. In this article, we will explain each light indicator on your Super Hub 5 and the Hub 5X, what they mean, and how to troubleshoot any issues that may arise with the Virgin Media Hub 5. This means the Hub is switched on, but your WiFi has not been activated. White power light is on and Internet lights are blue. I followed all instructions and I can see green wifi icon and green light blinking. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. No issues in area currently. 4 and 5GHz. I have done all the trouble shooting the VM website recommends and even attempted a hard reset with no luck. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. _____________. This is the 4th time in the space of a month my Hub 5 has stopped working completely. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. If the power button is steady amber, it has a power issue, call Sky for help. Forgot username?. Options. It used to intermittently change between white and orange but now it stays orange all the time. Solid white (flashing): The Hub’s booting up. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. It has it for about 30 minutes and then turns solid white but no devices can connect to it. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. 0 (black) Close. FR510. Read the article. They switched me over and told me I couldn’t use the old hub, annoyingly. Keep it on. I checked my router and it has a flashing blue light. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. (normally white) coaxial cable with the screw-in connector. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Make sure your white cable is firmly plugged into the hub and socket at all times. HUB 5 Flashing Blue Light. Phone. I am going to send you a private message. Enter the password given to you. Internet Light. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into. Wifi boosters are really hard for me to get connecting. Hub 4 flashing white then turning red. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue. 13 minutes ago. Have had txt messages from VM saying my new kit has been activated. A flashing red light on your Virgin Media Super Hub could indicate a problem with your broadband connection or a loose connection in your wall socket. same for disney etc. Virgin media wifi booster problem. Super hub - Status lights and control buttons. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You will see a solid white light ring if you have a Hub 4. It is booting up and should be ready in 5 minutes. When it’s in modem mode, it’ll be magenta (pink). Wait a few minutes for the Hub to clear its settings and reboot. the hub is still flashing green lights 24 hours now. VM will not dispatch any technicians while an area fault exists. I had 5g disabled on the hub but whatever i do the 5g will not renable it says it has applied. The first thing that you need to do is that you need to register your device after you are done setting it up and then activate it to work properly. Booster and. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. hub4 light goes from solid white to flashing white. The hub shows red light. 0. Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. But my wifi is not working. 3. Browse Virgin Media Virgin Media Community. The Power light is blinking green and a green WiFi light: If your WiFi isn’t working but the Hub is on, there may be a loose connection in your home. Please - 5425686. HUB 4 broken. When he installed it he said the red light (that’s now flashing red) must be green. Virgin media lack of interest in customers internet problems makes me wonder why people stay with them. Please try the following exactly as typed. This flashes during set up, and then stays green for 2 minutes when you're done. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. On the other hand, red flashing lights may be a sign of trouble. Switched On Families. We have had a Hub 3 for a year with no problems. Tried reseting multiple times but that didn't work. solid white light on the hub 4 and the router is completely unresponsive after a power cycle and attempting to perform a reset via the reset button. Thank you so much for your post and welcome to the community forums, it's great to have you here. It’s likely to be a loose connection in your home. 0. White power light is on and Ready light is off. Hello. However the last two days, the Internet is completely down, with the normal white light replaced by a flashing yellow. Share with friends. Any help would be great. 1. The pod appeared to work ok for a few weeks but now for the last week or so it keeps disconnecting and has a flashing white light. i’ve tried pulling the plug out, turning off the mains and pulling the lead out of the hub to try and reset it but nothing has worked. I’m using the hub 3 and currently viewing a flashing green power light and a solid green Wi-Fi light. I turned it on and off, reset the hub and checked the cables. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. It normally is white, but if there is an issue it will change to red. I called Virgin Media and tried everything it asked me to do, that is, turned it on and off at the wall; checked all cables, switches etc for loose connections; pressed reset button for 30. On Virgin Media website says if i remember correctly, that its a phone line issue, that might not be plug in. Hi, i got self installation kit with hub 3. Options. Then follow steps 2. my hub 3 has only a yellow light on it right now. Internet either shows Partial Serivce (US only) which I'm assuming is up stream. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. on 16-08-2022 20:39. 1 via ethernet cable and look at the power levels and log. We would like to show you a description here but the site won’t allow us. 0 is constantly showing orange light. 168. Only had the wifi in a few weeks i have the hub 5 and is constantly flashing red wifi has been on and off for past 3 days, been working maximum. on 18-02-2023 11:16. - checked all cables, switches etc for loose connections. White power light is on and Internet lights are off. Virgin Phone Switchover. Speed. 5. Mumfordd04. The Virgin Media Hub 5 light at the front let's you know what is g. When the Hub is in router mode, it will be white. We are having to switch the Hub off and on numerous times a week, sometimes several times a day. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. Or buy a Mifi home router open to any network (~£50) and then get a data SIM - look at Smarty - for an example. Find your router’s power button and press it to do this. It continued to flash. April 9, 2023 by Jim Johnson Virgin Media Hub 5 Lights Introduction Welcome to our ultimate guide on the Virgin Media Hub 5 lights. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). is there a problem with the connection or is th. How to pay my Virgin Media bill. A flashing red power light signals that there’s an issue that needs addressing. Green power light is flashing and WiFi light is green. No lights are on. I have a Hub 4 but I have 2 separate networks for 2. It acts as a sign of an entirely operational and functional state. If you press the WPS button on the Virgin Media Hub 3. I’ve reset and rebooted the hub multiple times, unplugged and plug in all cables from both sides multiple times and I’m just getting no Wi-Fi. Hi, My hub 3. Phone. The Virgin Media Hub 4 has four indicator lights on the front of the router that provides information about the status of your internet connection and the router itself. When I connect a laptop to the router directly it doesn't recogni. Virgin Media Router Arrows Flashing Green; Virgin Media Green. Support tell me that this is fine and is an indicator of network status in the area. Flashing Green – Booting up. I try to log onto the Hub 4's web server page (via wifi, or wired connection) and it hangs after logon. If there’s a problem the lights will tell you what’s going on. - 5254472It is now Saturday and the hub is still flashing green. It has it for about 30 minutes and then turns solid white but no devices can connect to it. Can flash for a few minutes like this, it is normal. Didn’t even know the reset button was there. I've had a look this end and can see some issues affecting your line, which will re. Please try the below : • Turn the power switch off on the back of the Hub. I have also fairly recently moved up to 650Mb broadband to combat these issues. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. If it's ambient, sounds like the hub may have died. I have turned the router off and on still same issue. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. First installation and flashing green light. Options. Didn’t work at all. So I contacted Virgin on Saturday as the white box on the wall has started to flash red. Ensure that the white cable is securely plugged into both the Hub. on 19-09-2023 03:59. and the orange light is still on. Then unplug your Pod and back in again. How do I fix this. Mark as New; Bookmark this message; Subscribe to this message;. Hub 3, green flashing light (+ wifi green) - usual fixes unsuccessful. HUB 4 broken. All my cables are. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. The SSID must be password protected. . Hi all, Using F-type coupler connected to wall socket but no internet connection Green light is flashing and solid green wifi light. At the moment the flashing white light is a terminal diagnosis, and you won't get a Hub 5 to replace it. The service status in our area shows no issues. We would like to show you a description here but the site won’t allow us. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. You would push-fit the cable from your 'Quick Start' kit onto the connector pointing. Two green lights will flash and then stay solid on the router, as well as the white power light flashing for a while and then staying solid, alongside the two solid green lights. Virgin Media Hub 4 Lights. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. on 27-06-2022 07:59. Alternatives to Super Hub 2 routers. You can use the Virgin Media Connect app to run a super-intelligent WiFi home scan. All Rights Reserved Options. Telewest wall socket: no visible power to be switched on. I have tried the WiFi troubleshooting and still nothing. Sign in with username. Dear Reece carried out a factory reset and got both 2g and 5g working renamed ssid to my old so all my devices reconnected but pod still going offline breathing green led. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. Only light showing is the Orange (white) one, unless I reboot the hub when it goes through its slow display of flashing green and red lights, then back to where we started. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. There's no official status of an orange light on the Hub 3. It can take two resets, lasting 15 - 20 minutes in total, to regain connectivity. This means the hub has power to it, however, it isn’t getting WiFi signal. To troubleshoot the issue, you can: Check that your Virgin Media box is securely connected to the TV and mains power. It is booting up and should be ready in 5 minutes. I didn't need an engineer to come as I had the. WiFi box has had a flashing green light all day. The light codes on the Virgin Media 4 hub are the same as the Hub 5. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. on 10-09-2022 13:10. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, My internet was fine all morning but for the last few hours internets gone down and the super hub 4 has just been flashing green for hours. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. Middle – Ready (green/blue). If you’re using a splitter, make sure that’s firmly connected, too. Internet has been down for a day, our router is flashing yellow. 2GHz is slower (0-80mbps), but has large range, and can go. The Power light illuminates, and the connection network light will start to flash amber. Joining in. Options. I’ve tried all the online advice and also spoken to a virgin media adviser however they were. on 02-03-2023 19:38. That will involve a call to the support team. Hi! My virgin internet is down. Hub has suddenly started flashing white and now flashing red. 168. I had a power cut last night and since it happened my hub displays a solid white light. Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. The white power light will come on and the arrows will be flashing amber or red. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Are you in Router Mode or Modem Mode ? In Modem Mode the power light should be magenta. ughugh. Tudor. Switched on and off. The power light of the Virgin Media Hub 3. . Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. You can use a pen or paper clip to do this. on 30-09-2020 17:56. I had 5g disabled on the hub but whatever i do the 5g will not renable it - 5368988. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. This means the Hub is on, but your WiFi isn’t. 1 Kudo ReplyVirgin emailed me about their great new Hub 5 and if I wanted it. When the . Woke this morning to solid green light on the hub4 Wi-Fi and connection seems to be working (I have this in modem mode) I have tried a Google search and also a search through this forum but can’t seem to find anyone detailing this happening. These lights are: Power: This light will be solid white when the router is powered on. The technician just changed the hub and the same issue is happening. Virgin Media Router Arrows Flashing Green; Virgin Media Green. Similar to other posts in this forum, my Virgin Media Hub 4 has stopped working after I tried to reboot it. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. The “Ready” light: This should be on 24/7. The Virgin Media Hub lights can tell you a lot about its status. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. 0 and no DNS servers listed in Info. This light flashes green when the Hub's downloading a software update. All the white cable is probably screwed in. Will the pod still work or does it have to be 1 single network. As per headline noticed that the internet is a bit hit and miss. Turn it on. Hub 5 red light. on 03-04-2023 09:06. I haven't had internet for 5 days now. on 29-12-2022 23:18. Green Light. I’ve followed all procedures recommended by VM multiple times. Hub 5 issues [Telephony (diasbled) and constant flashing green light on the hub] on 01-08-2022 12:16 After having two hub4s brick, a technician came round today (6 days after logging the call - I work from home, so I need access to the internet 24/7 and had to fork out £140 to purchase a mobile sim modem to see me through the excessive wait). Options. 5GHz is fast (80-1000mbps I think), but has low range and is easily disturbed by walls. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. We would like to show you a description here but the site won’t allow us. Same today, went off, checked the status online (After tethering to my mobile) saw another outage for broadband and TV expected fix time of. 168. We would like to show you a description here but the site won’t allow us. I reset and then it worked for a short while - 5197352Hi Just move into a new house and received a new broadband installation kit today and having some issues after plugin the hub. g. on 30-11-2022 19:19. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3,. 4 – Connect the router’s power cord and turn both of them on. Anonymous. 1 Power Light. A flashing red power light signals that there’s an issue that needs addressing. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. It’s likely to be a loose connection in your home. Remember: Once the Hub is reset, it will. If the power button is steady amber, it has a power issue, call Sky for help. About 9. Stay safe online. Enter 192. Hi @Bull76, Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're seeing a yellow flashing light on your Hub! I've taken a look at our systems and I can see some issues with both Upstream and Downstream power levels. The power light will remain on. My router has a permanent red light, i have gone through all the steps to clear it but its still there. Otherwise, go over the instructions again before contacting support. You’ll know it’s ready when the white power light at the front of the Hub is on. It has been flashing for days. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. Reset the Hub multiple times still with the light flashing red. There are, however, certain flashing patterns and hues that provide additional information about a specific issue. A red light means there is an issue with your connections even though the Hub is on. Flashing white light: When the Hub is booting up, it displays a flashing white light. no idea what any of this means , will test the speed of wifi today when gaming Hold the pinhole reset button for 10 seconds on the back of the Hub. . then will come back on. We would like to show you a description here but the site won’t allow us. on 19-01-2023 16:35. Are there any tests that forum staff can run to check whether the router is working correctly. Virgin media hub 4 constant white flashing. Wait 5-10 minutes for the Hub to reboot itself. I have had a technician come to try and fix - 5381631. on 06-12-2021 12:09. on 07-01-2023 14:46. It’s. So far so simple. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light - 5392480. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. The power light at the bottom of the device is the only light that should shine if everything is working normally. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. Robbo600. QuickStart, set up and connections. Hub 4 Booting Up. • Then use the power switch to turn the unit back on. After that it starts the process over again and reverts back to the green. I'm not sure what else i can do to fix this any help would be amazing. this is normal. Hi I have had the same issue. Re: Intelligent Wifi Hub Not Connecting. This is ever since Virgin media were doing some exciting, yet unspecified, maintenance work in my area, last Wednesday. Red flashing arrows is an indication that the box has lost the connection to your Virgin hub & hence the internet. Not responding anymore. I've restarted it, called the support line. So about 2 hours ago my hub had a red flashing light, I have turned it off, the white light shows, then flashes white, then flashes green and now flashes blue and has done every time I have reset/rebooted it. Speed. Then, it tests your broadband speed to make sure there are no issues. We would like to show you a description here but the site won’t allow us. 1 into your browser. The power indicator is just one use for the white light. My Virgin Media App. I can't even game without bad lag. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Please pop back to us at your earliest convenience and we'll do our very best to help. On a Hub3/4/5, you could first try separating the SSID's of the 2. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Alternatives to Super Hub 2 routers. 2. Networking and WiFi.